customer-reviews

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We couldn’t be happier.

My supervisor is really impressed with the sign and the opportunities it gives us to... Read more

I just wanted to give a BIG SHOUT OUT to Spectrum's service department.

As you know since that big storm that came through a couple weeks ago, we... Read more

Our new Spectrum Football Scoreboard is truly a sight to behold.

Its eye-catching beauty is noticeable in the community, and I have received many compliments both... Read more

Spectrum Scoreboards provides exceptional service.

We've purchased 2 new scoreboards from Spectrum. Spectrum Scoreboards provides the best service in the... Read more

I can recommend Spectrum Scoreboards without reservations and have been a satisfied customer.

Anadarko Public Schools have purchased several Spectrum Scoreboards over the past years. We have been... Read more

The LEDs are very impressive at night, but even more impressive in the bright sunshine.

We are extremely happy with our Spectrum Scoreboard. The folks at Spectrum went the extra... Read more

Crisp, clear LED digits makes statistics stand out to crowd.

On behalf of the Middleton High School Athletic Department, I would like to attest to... Read more

Spectrum segment timers is the best piece of equipment we've ever bought.

Marquette University High School purchased a segment timer from Spectrum. We simply have not purchased... Read more

Spectrum's customer service is surely second to none.

Humble ISD has purchased several baseball and basketball scoreboards from Spectrum. The colors were matched... Read more

Truly a class act.

We would like to thank Spectrum so much for working to get our scoreboard up... Read more

Professionals through and through.

Our experience with Spectrum Score Boards was quick and easy. They listened to what we wanted... Read more

Home Support UserEnd Software
UserEnd Software Support for Horizon LED Signs

  • Why do my messages look fine in UserEnd preview, but distort while playing on my LED sign?

    If you come across distortion like this you need to check a few settings between UserEnd and Media Editor 3.

    Check your sign size.

    Make sure your LED sign size is correct in both UserEnd and Media Editor 3.
    If you try to cram a 160 x 80 movie into 128 x 24 sign, it won't display properly.

    Manage your tokens.

    Make sure you do not stretch your tokens to make them bigger.
    Always use the font button to change the size and font type properly.

  • My temperature token is only reading 77-degrees in UserEnd and it is a lot colder/hotter outside.

    Correct. The temperature token will only show 77-degrees in the software to give you an idea of what it will look like on the sign.

    If you have a temperature probe attached to your sign, it will start displaying actual temperatures once it is sent to the sign. Check with a tech support representative to verify that your sign has a temperature probe.

  • What file formats can I import and use in UserEnd?

    UserEnd can utilize the most common media file types for both images and videos.

    Images: BMP, EMF, ICO, JPG, WMF
    Video: AVI, DAT, FLC, FLI, GIF, MPG, SWF

    You can even use a third-party software to create these media files.
    To elimate problems, be sure you keep your media as close to your sign size as possible.

  • What is the difference in the 3 schedule types: Date Schedule, Week Schedule and File Schedule?

    File Schedule is the most in depth way to schedule messages. You can have multiple messages playing for as long as you want and they repeat the same weekly schedule. For example, you can have one or more messages play every day, Monday thru Friday - 6:00 am to 10:00 pm, for over a year.

    Date and Week Schedule structures are very similar. While using the Date or Week Schedule you may have a different message(s) for every day of the week, but the message(s) will only play for the one day that it is set up for. The difference between the two is that the Week Schedule can only do 1 week at a time, as opposed to Date Schedule which can do months at a time. Week Schedule may not be in your version of UserEnd if you have version 3.2.2.22 or later.

  • What are the buttons at the top, numbered 1 thru 5, used for?

    Those buttons are called Hotkey’s. HotKeys are most commonly used for sports applications, where instant messages are often used throughout the duration of a game. If you click on the [More...] button, you will see that there is actually a total of 100 programmable HotKey’s.

    To program HotKeys, select a key, go to settings and find a file that you want to use. Do this for each HotKey you want to set. Once you have them all loaded onto the key’s, you must [Send Hotkey Files] to store them in the sign controller. After they are stored, you can click any HotKey and [Send] to automatically display that message on your sign.


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